Teaching Operations Manager Bilbao
European Union
Country / Territory
Bilbao Teaching Centre
English & Exams
Job Category
Teaching Centre Management
Pay Band
Locally appointed Grade F
Vacancy Description
Locally appointed Grade F/PB7/ indefinite contract/location Bilbao/ Applicants must have the right to work in EU.
The British Council Teaching Centre in Bilbao is recruiting for the post of Operations Manager.
Context and environment:   
The British Council (BC), Bilbao is a part of a substantial British Council presence in Spain. We have teaching and exams operations in Madrid, Barcelona, Bilbao and Valencia over 11 different main sites.   Bilbao has a dynamic teaching centre with over 400 adult students and over 1,600 young learners (YLs). Adult teaching, as well as the majority of secondary teaching, takes place at our main premises in Avenida Lehendakari Aguirre in Deusto. Early years and Primary teaching take place in a partner location nearby in Deusto and we also deliver young learner classes in two additional locations – Portugalete and Barakaldo.  
Our main centre has 15 classrooms, but we also use up to 8 classrooms in a vocational training institute on the floor below at peak times.  
The Centre has a teaching staff of more than 40 and we place a great deal of emphasis on training and development and play a central role in the national approach to Continuous Professional Development.   The postholder reports to the Business Performance Manager for Spain, who has responsibility for the Bilbao Teaching Centre.  There are 3 Senior Teachers based in the centre covering four life stages, and the Operations Manager has responsibility for this team.  Customer Services is managed centrally in Spain and the Operations Manager has a role in supporting the teams in providing high levels of customer service in Bilbao.

Purpose of job:  The role of Operations/Academic Manager is to ensure positive and continuous support to our teachers at a range of levels resulting in the provision of the highest standards of English language teaching for students which
·         furthers the British Council’s aims as an English language teaching organisation
·         identifies the British Council as a leader in the industry both locally and within the wider ELT and language teaching community
·         promotes the British Council as a cultural relations organisation and actively promotes corporate cultural initiatives 

More information about the job you can find in the attached Role Profile. Applicants must have the right to work in EU.

Applications deadline: 23:59 GMT, 22 February 2019
Interviews: 27-28 February 2019
Start date: as soon as possible

Role Profile
: Teaching Operations Manager Bilbao.pdf

British Council Behaviors.pdf

British Council Core Skills.pdf

The British Council is committed to a policy of equal opportunities and is keen to reflect diversity at every level of the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks, including criminal records checks.