Temporary Customer Management Executive, Exams (VIE-SCM-0009)
Region
East Asia
Country / Territory
Vietnam
Location
Hanoi
Department
English & Exams
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: 6-month contract | Location: Hanoi, Vietnam | Salary: Pay band 4/H (from VND 15,360,000 per month) | Start Date: As soon as possible | Deadline for Applications: 17 December 2019 (23.59 UK time)
 
Details

Temporary Customer Management Executive, Exams (VIE-SCM-0009)

ABOUT THE DEPARTMENT/TEAM

In Vietnam, the British Council is active in English & Exams with 5 teaching centres, and manages programmes in Education, Society, and English for Education Systems, Arts, and the UK-Vietnam Seasons project. The country currently has about 200 full-time staff members of whom about two-thirds currently work in English & Exams. British Council Vietnam delivers a large number of exams with a team that consists of 23 people, supported by 80 examiners and 180 invigilators. We offer IELTS, Aptis, Professional and Educational exams across the country and work in a fiercely competitive market. By 2020, within East Asia exams we are looking to double our impact, both in terms of exams delivered and income. Vietnam will play a key part in helping East Asia meet its targets working closely with English and Education teams.

 

WHAT YOU WILL BE DOING AND WHY

You will act as the British Council’s ambassador and provide top quality services to all new and existing customers meeting all KPIs and delivering on the Sales & Customer Management targets, in order to enable the British Council to meet its strategic business targets and objectives.

 

WHAT IS INTERESTING ABOUT IT
This post offers an excellent opportunity to gain work experience in an international working environment with the British Council and to develop a range of project and people management skills. You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR
As a successful candidate, you will bring along at least two years working experience in a customer service/sales environment, preferably in the services industry. You must have excellent communication skills with fluent English and Vietnamese both in written and verbally. . 

 

BENEFITS OF WORKING AT THE BRITISH COUNCIL
- 37.5 contracted working hours per week (we believe in an output-based delivery!)
- Enjoy 21 days of Annual leave -  pro-rated based on contract duration  

- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day

- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS
For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.