Business Delivery Manager, Professional Skills- BCEESIPL, India
South Asia
Country / Territory
Flexible Location
English & Exams
Job Category
Pay Band
Vacancy Description
Pay band: 5, Contract duration: Fixed term contract - 6 months (can be extended depending on project requirement), Region: South Asia, Country: India, City: Gurgaon/Chennai (applicants must have the right to work in India), Department: English, Job Category: English, Closing Date: 14th November 2019 (23:59 UK Time)
BC Examinations and English Services India Pvt. Ltd. is hiring Business Delivery Manager, Professional Skills for Gurgaon/ Chennai location.

BC Examinations and English Services Pvt. Ltd. (BCEESIPL) is an Indian commercial entity wholly owned by the British Council, UK. Governed by a Managing Director and Board, BCEESIPL provides a range of services to BC UK in the areas of Examinations and English. In 2018-19 BCEESIPL will deliver 700,000 examinations in English Language assessment and professional qualifications in 45 cities and 70 venues across India as well as providing B2C Digital Learning courses, corporate ELT training services and two major employability skills and assessment projects with State Governments in Kerala and Andhra Pradesh. BCEESIPL employs 350 staff in 4 offices in Gurgaon, Mumbai, Chennai and Kolkata.

Role Purpose:
The post holder will carry out business delivery, administration and financial operations for global, regional and multi-country communication skills programmes, support sales teams and the global manager to ensure seamless delivery with excellent levels of customer service.

Applicants should have a university degree along with:
• Substantial, recent and continued experience of customer service and operations
• Proven ability to plan, organise and proactively resolve issues

Key Challenges and Opportunities for this role:  

The clients we work with as well as our country teams are varied and dispersed around seven regions. This role involves setting up procedures, structures and documentation to ensure excellent levels of customer service as well as smooth delivery across these regions.

Supporting the resourcing and delivery of English language products and services and contributing to the overall income and impact objectives of the English business by:
• supporting the management of a network of trainers, e-moderators, reviewers and consultants
• supporting operational delivery requirements
• supporting the management of contracts and legal compliances for the business
• supporting business development activity by coordinating and communicating with clients.

If you are interested in applying, please see the documents below for further information:
British Council Core Skills.pdf

In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile. This will help us determine your fit for the role and increase your application's chances of success.

Closing date:
14th November 2019, UK time: 23:59

The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, creed, ethnic origin, sexual orientation, age or disability.
British Council has a fundamental duty of care towards all children we engage with including a duty to protect them from abuse (Abuse falls into four categories: physical abuse, sexual abuse, emotional abuse and neglect). In the context of our work, child protection therefore means putting in all reasonable measures in our activity planning and work practices to protect children engaging in British Council activities from abuse. We believe in establishing a child safe environment one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place.