Sales & Customer Management Executive, Vietnam (VIE-SCM-0004)
Region
East Asia
Country / Territory
Vietnam
Location
Ho Chi Minh City
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: 1-year contract with potential extension | Location: HCMC, Vietnam | Salary: Pay band 4/H (from VND 15,360,000 per month) | Start Date: As soon as possible | Deadline for Applications: 17 November 2019 (23.59 UK time)
 
Details

Sales & Customer Management Executive, Vietnam (VIE-SCM-0004)

ABOUT THE DEPARTMENT/TEAM

The Teaching Centre in Vietnam has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the National Sales Manager will lead the team to ensure an efficient and effective level of service.

 

WHAT YOU WILL BE DOING AND WHY

Your main duties will include:
- Secure excellent sales results whilst ensuring a seamless customer experience in handling enquiries about our English language services

-  Ensure a high quality, efficient and integrated pre and post-sale customer management experience for all customers and students across all British Council services.

- To proactively engage with internal stakeholders to ensure KPIs and business needs are met.

 

WHAT IS INTERESTING ABOUT IT
You will a
ct as British Council’s ambassador and provide top quality services to all customers. You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR
You should have an undergraduate degree and will bring along at least 2 years work experience in a B2C customer management and/or sales environment, preferable in Education sector. You should have excellent communication and customer relation skills and sales techniques. 

 

BENEFITS OF WORKING AT THE BRITISH COUNCIL
- 37.5 contracted working hours per week (we believe in an output-based delivery!)
- Enjoy 21 days of Annual leave
-
Annual performance bonus and 13th month salary

- 15 days public holidays (combination of Vietnam and UK public holidays)

- Group Insurance Program including Personal Accident Insurance and Health Insurance for 24 hour/day for you and your family members (Eligible spouse and children only)

- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

 

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS
For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.