Customer Management Assistant, Korea (KOR-SCM-0005)
Region
East Asia
Country / Territory
South Korea
Location
Seoul
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Contract: 1-year contract (Renewable thereafter) | Location: Seoul, Korea | Salary: Pay band 3/J (from KRW 2,124,000 per month) | Start Date: As soon as possible | Deadline for Applications: 14 November 2019 (23.59 UK time)
 
Details

Customer Management Assistant, Korea (KOR-SCM-0005)

  

ABOUT THE DEPARTMENT/TEAM
British Council Korea currently operates in 6 locations in Seoul; City Hall, Euljiro, Mokdong, Seocho, Gangnam, and Jamsil. We are one of the biggest among the global network with thousands of adult and young learner students at any one time and there are almost 17,000 candidates registering for IELTS examinations. Our customers engage with us face-to-face, online, through email and via the phone, and as a result we have a large Sales & Customer Management team to ensure efficient level of services.

WHAT YOU WILL BE DOING AND WHY
The main role for a customer management assistant will be to provide customer service to Adult learners during their studies with the British Council and support the sales team in achieving participation, lesson consumption and re-registration targets.

You will act as British Council’s ambassador and provide top quality services to all customers meeting all British Council Key Performance Indicators (KPIs) and deliver exceptional level of customer service to enable the Council to meet its business targets.

WHAT IS INTERESTING ABOUT IT
This is a great opportunity to work in a diverse and multicultural team and contribute in a way that will directly impact the team’s performance. You can also take pride in working for an organisation that is known globally.

WHAT WE ARE LOOKING FOR
We are looking for candidates with a University Degree and a good command of English and Korean. The ideal candidate should have at least 1 year experience in customer service.

BENEFITS OF WORKING AT THE BRITISH COUNCIL
You will also be entitled to 21 days of Annual Leave and Professional Development opportunities to enhance your career.


Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

NEXT STEPS
For more information please see Role profile and British Council Generic Behaviours

 


ABOUT THE BRITISH COUNCIL

The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 80 million people face-to-face and more than 791 million people online, via broadcasts and publications.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.