Branch Manager – Chiang Mai (THA-NT-1847-2)
Region
East Asia
Country / Territory
Thailand
Location
Chiang Mai
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade G
Vacancy Description
Contract: Permanent | Salary: Payband G (From THB 35,526 per month) | Start Date: As soon as possible | Deadline for applications: 19 December 2018 (23:59 UK time)
 
Details

Branch Manager – Chiang Mai (THA-NT-1847-2)


 
 

ABOUT THE DEPARTMENT/TEAM

Our Sales & Customer Management team provide a high quality and efficient customer service experience to all new and existing customers across all British Council services.

 

WHAT YOU WILL BE DOING AND WHY

Working with both our customers and with your internal colleagues at British Council, you will need:

•  To significantly increase sales and boost the growth of the Teaching Centre Business in Thailand.

•  To motivate and build a highly performing team and embed a results-orientated sales and customer management culture in the organisation.

•  To motivate the SCM team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience.

• To oversee the daily operations of the branch. To ensure the Sales and Customer Management team of the Branch meets and exceeds the sales and service targets and KPIs

• To contribute to the formation of business strategy as a key member of the Teaching Centre Management Team;

• To work closely with Head of SCM to ensure the branch the post holder manages and other branches share the same best Practice and standards

 

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

You must have an undergraduate degree and a minimum of 5 years managerial experience in leading a B2C sales team, preferably in the education service industry. Customer management experience, including complaint handling is essential for this role.  You should have excellent written and oral communication skills in English and be fluent in Thai.

NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours


This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.