Customer Service Officer Abuja
Region
Sub Saharan Africa
Country / Territory
Nigeria
Location
Abuja
Department
English & Exams
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Post is Pay band 4/Indefinite contract/Open to internal & external candidates/Post is in Abuja /Applicants must have the right to work and live in Nigeria. Vacancy closes 29 July 2018 (23:59 UK Time)
 
Details

The British Council is looking to hire a Customer Service Officer in our Abuja office who will support the delivery of high quality customer service as part of a larger team in line with the corporate standards and policies. The post holder will be the main point of contract for visitors, providing information about our products and services. The role is also responsible to ensure a smooth customer journey through all our communication channels.

 

The Opportunity:

 

The Customer Service Officer Abuja is expected to perform the duties below among others:

  • To deliver a high standard of customer service to our customers and prospects and make them advocates of the British Council
  • To handle first level enquiries received in person, by email or telephone on relevant aspects of the British Council’s activities / products, in a friendly and professional manner, in line with customer service standards
  • To record all forms of customer data and records accurately to meet corporate customer service standards to inform reporting requirements and strategic decision making

Requirements:

 

It will be important for you to bring substantial experience in the following:

  • Dealing with customers and enquiries in a service environment and providing service within quality standards
  • Working quickly and accurately to tight deadlines 
  • Providing and monitoring service with quality standards
  • Handling and reporting payments from customers
  • Dealing with difficult customers

Further details:

For more information, please refer to the following documentation:

 


Role Profile - Customer Service Officer.docx

BC Core Skills.doc

BC Behavious.pdf

If you are interested and feel that you have the relevant skills, knowledge and experience, then we would really like to hear from you. As part of the recruitment exercise, shortlisted candidates may undergo recruitment tests in Lagos and Abuja while interviews will be in Abuja only. 

Please apply by 29 July 2018 (23:59 UK TIME)

 

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES. There’s some important information you don’t want to miss. 

 

About us:

 

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

 

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

 

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

 

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of our society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.