Exams Planning & Resources Manager - Maghreb & Levant
Middle East North Africa (MENA)
Country / Territory
English & Exams
Job Category
Pay Band
Locally appointed Grade G
Vacancy Description
Pay Band: 6/G Location: Amman, Jordan Duration: 3 years renewable Closing Date: 7th December 2019 Salary: 900 JOD Monthly, with 2 additional months in Dec & June.
Role Purpose

The purpose of this role is to plan and track Exams capacity requirements against demand for the Maghreb and Levant cluster. The role will translate demand into capacity/resource requirements for venues, people and test materials over an 18-month planning cycle. The role will fully optimise operations and margins while maintaining service levels, maximising agility and ensuring contingency.  It will also manage, monitor and review changes to plan reporting on requirements to fill capacity, effectiveness of Planning and cost to serve.  This role will be required to manage remote relationships in The Maghreb and Levant cluster and ensure that colleagues understand the requirements and execute plans for Test Day and Post Test activities.  

This role will also plan and manage the training and deployment of the right mix and profile of Examiners, Venue Supervisors and Venue Staff for Test Day delivery. The postholder will be responsible for strategically managing the human resources pipeline to meet demand. This role will develop the workforce plan, resource engagement/retention strategy, manage succession planning and monitor performance to ensure the right level of customer experience and optimum cost utilization and productivity.     

Role Information

Role Profile
British Council Core Skills
British Council Behaviors

NOTE: This role is open for internal British Council employees and external candidates as well. Successful candidates must have the legal right to work in the country where this role is based.

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