Sales and Customer Management Supervisor (THA-NT-2010)
Region
East Asia
Country / Territory
Thailand
Location
Chaengwattana
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Location: Chaengwattana, Bangkok | Contract: 1 Year Fixed Term (with possibility to extend) | Salary: Pay Band 4 ( starting from THB 32,105 per month) | Start Date: ASAP | Deadline for Applications: 18 August 2019 (23:59 UK Time)
 
Details

Sales and Customer Management Supervisor (THA-NT-2010-3)


ABOUT THE DEPARTMENT/TEAM

British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.

 

WHAT YOU WILL BE DOING AND WHY

- Supervise a team of Sales & Customer Management Officers in the branch to ensure top quality, welcoming and efficient integrated customer engagement experience to all new and existing customers 
- Work closely with Branch Manager to ensure the branch meets and exceeds the sales and customer management targets and KPIs
- Work closely with Branch Manager and HSCM to build a high performing team and embed a results-orientated sales and customer management culture in the SCM process 
- Monitor quality of delivered work and to ensure share the same best practice and standards with other branches

 

WHAT IS INTERESTING ABOUT IT
You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills. 

 

WHAT WE ARE LOOKING FOR
You will bring along at least 3 years supervisor experience in admin & operational environment of customer management related field. Experience of working with children will be an advantage.


BENEFITS OF WORKING AT THE BRITISH COUNCIL

-       One month fixed bonus per year

-       9.03 % of Provident Fund contribution from the Employer

-       Medical Insurance and Corporate Medical Excess Claim

-       Personal Accidents and Term Life Insurance

-       Enjoy 22 days of Annual leave

-       Professional development opportunities
 -      Eligible for sales incentive after passing probation


Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

WORK SCHEDULE
The post holder will work 8.5 hours per day (including 1-hour lunch break) and a 5-day week on a shift system from Wed to Sunday.  Evening (e.g. finish at 9:30pm) and weekend working is part of the rota. It may be necessary on occasions to cover for colleagues at other centres.

NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.