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Library and Customer Services Officer - Brazil
Region
Americas
Country / Territory
Brazil
Location
Sao Paulo
Department
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Pay Band: H / Location: São Paulo / Monthly Salary: 4,235 BRL / Contract: Indefinite / Post holder must have the right to work in Brazil.
 
Details
ABOUT THE JOB  
As our new Library and Customer Services Officer you will be responsible for delivering library services with a focus on the British Council’s contract and partnership with a local institution; delivering high-quality information to customers through a range of channels (phone, e-mail, social media channels and face-to-face), in order to support the development of our local marketing strategy and to achieve agreed targets for the area and playing a supporting role in the development of customer service excellence in Brazil acting as a key part of the local Customer Services team.

WHY SHOULD YOU APPLY?
Because you will be joining the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.We work with over 100 countries across the world in the fields of English language, arts and culture, education and civil society. Brazil is an important trading and cultural partner for the United Kingdom, as the largest country in Latin America with a population of 210 million. The British Council in Brazil engages annually with audiences of around 2m people through a range of educational services, cultural and artistic exchanges with the UK. Its fundamental purpose is to promote cultural relationships and understanding between people of different cultures.

The Brazil operation is currently run from two offices (Rio and São Paulo), although our activities take place in a number of states across the country. We work in close partnership with a range of British and Brazilian institutions, including federal, state and municipal governments and research funding agencies, universities, cultural entities as well as non-governmental and civil society organisations.

WHAT YOU SHOULD HAVE 
You should have proven experience in administrative processes, in customer services, including providing assistance and information to individuals, both face-to-face and over the phone/e-mails and working with Microsoft Word, Excel and Outlook. University Degree in Library Science (Biblioteconomia).  You must also have the ability to operate in Portuguese and English (both written and spoken) at IELTS level 5.5 - 6.5 / CEFR B2 or equivalent. Non-native speakers of Portuguese may be required to take a Portuguese language test.        
                 
ABOUT YOUR BEHAVIOURS OR COMPETENCIES  
As we all know, performing successfully in a post requires more than a suitable academic and working background, therefore, we are looking for you to demonstrate the behaviours (competencies) that are key to our organisation, such as: Making it happen, Working together, Being accountable, Shaping the future, Connecting with others, Creating shared purpose

WHERE CAN I GET MORE INFORMATION?    
Role Profile Library and CS Officer
British Council Core skills
British Council Behaviours

HOW TO APPLY?  
Click on the apply button, and follow the instructions. 

WHAT IS YOUR DEADLINE?
Make sure to apply before closing date: February 16, 2020 at 23:59 UK time.

HOW LONG DOES THIS PROCESS TAKE?  
After reviewing applications, you can be shortlisted for an interview or not, in either case we will notify you.  After the 1st interview, there could be a second interview stage or assessment. Once that is done, the panel makes a decision, we run a reference check process and then an offer is extended. In every stage we provide feedback via e-mail. Thanks so much for your patience!   

ABOUT US
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 

The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.

The British Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all of its partners to share this commitment. In line with the British Council’s safeguarding policies, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.

British Council does not require any kind of payment for our recruitment processes.  All of our vacancies are posted in our jobs portal https://jobs.britishcouncil.org/ and in LinkedIn by direct members of staff.