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Teaching Operations Coordinator, Deployment
Middle East North Africa (MENA)
Country / Territory
English & Exams
Job Category
Teaching Centre Management
Pay Band
Locally appointed Grade H
Vacancy Description
Job Title: Teaching Operations Coordinator, Deployment Department: English and Exams Location: Cairo - Egypt Contract Duration: 1-year Fixed Term contract with renewable option (1 Posts) Grade: H Salary: 5697.33 EGP/Month Closing date: 08 December 2018

About Us:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

English & Exams:
Through our English and Exams work we aim to achieve more widespread and better-quality teaching and learning of English worldwide and offer access to professional qualifications. Working with policymakers, government ministers, teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems, and through self-access materials and courses. We teach learners and teachers of English face-to-face in dedicated teaching centres and online through a range of courses. Every year three million people take international exams with help from the British Council, gaining qualifications that can open doors at leading academic institutions and improve employment prospects.

Context and environment: (e.g. dept description, region description, organogram):

The Middle East and North Africa is home to eight percent of the world’s population, five percent of global GDP, and 58 percent of global reserves of oil and gas. It is also one of the most unstable regions of the world, characterised by protracted conflicts and complex issues around refugee and displaced communities. It has the highest rate of youth unemployment and double the global average for female unemployment. Collectively this is placing a huge strain on existing political, social and economic structures, adding to the uncertainty and fragility of the region.

The British Council retains an on-the-ground presence in all 17 MENA countries. This includes maintaining operations and programmes in Libya, Yemen and Syria, working through partners and locally engaged staff. Over the last five years we have extended the scope of our work over by aligning our cultural relations activities to UK and international priorities, such as in relation to major issues affecting the region, namely the Syrian refugee crisis, and the rise of violent extremism. In parallel to this we continue to provide support to individuals, institutions and governments helping them address some of the underlying long-term demographic, societal and systemic features which have been holding back reform, stifling growth, and blocking opportunities for young people.

Our work takes a long-term approach to engagement, helping to build trust and influence for the UK

The teaching centres in Egypt have long stood as flagship operations for the British Council and as a hub for the development of teachers and teaching centre managers to staff other centres across the network.  In addition, to two long-established teaching centres in Cairo (Agouza and Heliopolis), the British Council has recently set up partner premises in Nasr City, Sheikh Zayed and Alexandria.  The largest centre, Agouza is co-located with the country HQ and has a teaching staff of around 60 whilst Heliopolis has a teaching staff of about 30 teachers; comprising a mixture of local and expatriate teachers.  A mix of Adult and Young Learner courses are taught in all branches.


Accountabilities, responsibilities and main duties:

Staff planning and management

§   Supports with the management of day to day logistics of the Teaching Centre including timetabling, cover and duty rota using agreed templates

§   Supports the Teaching Operations Manager, Deployment to anticipate demand and in liaising with internal and external stakeholders to utilise internal classroom space and source external space against demand


Product and Service support

§   supervises a range of administrative and logistical services within agreed procedures, to maximise quality, continuity and efficiency

§   maintains accurate records as they relate to the work area and drafts routine and non-standard communication for colleagues and customers


Customer support

§   recognises and understands the impact of incidents arising (e.g. child protection incidents; behaviour management issues; complaints, resourcing problems, logistical or technical difficulties) and proactively alerts the team leader to any issues of concern that are likely to impact service/project/task delivery or customer experience.

§   manages communication to parents of absences and that potential dropout students are contacted


Relationship & stakeholder management

§   proactively communicates and liaises with others (inside and outside the British Council) to ensure effective coordination and delivery of events, services and activities

§   builds an understanding of who’s who within the wider department, unit or region to enable effective resolution of issues when they arise


Finance & resource management

§   processes hourly paid teacher and Young Learner Assistant pay claims

§   Supports in the reporting on teacher utilisation using agreed regional templates


Managing self & others

§   Plans and prioritises work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon

§   Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services.  Monitors task completion to agreed quality and time standards.

For more information please check the Role Profiel

Role Profile.pdf
British Council Core Skills.pdf
British Council Behaviors.pdf

Equality Statement:
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.   All staff worldwide are required to ensure their behaviour is consistent with our policies.

Child Protection:
The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.