Sales and Customer Service Manager
Region
European Union
Country / Territory
Portugal
Location
Porto
Department
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade G
Vacancy Description
The British Council is recruiting a Sales and Customer Services Manager to join the North and Central team. The main duty is to secure excellent sales results via building a high performing sales team while ensuring a high quality customer experience in handling enquiries about our English language services. To act as British Council’s ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Management services in o
 
Details
The British Council is recruiting a Sales and Customer Services Manager to join the North and Central team. 

The main duty is to secure excellent sales results via building a high performing sales team while ensuring a high quality customer experience in handling enquiries about our English language services.   To act as British Council’s ambassador and provide top quality services to all customers meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Management services in order to enable the Council to meet its business targets. To build commercial relationships, identify and develop business opportunities for the Teaching Centre. 

Role Profile

British Council Behaviours

Closing date for applications: 24 February 2019


British Council is committed to safeguarding and promoting the welfare of children and young people, and a policy of equal opportunity and diversity, and expects all staff and stakeholders to share this commitment. The British Council is committed to a policy of equal opportunity and is keen to reflect diversity at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria. British Council appointments are contingent on thorough checks. In the UK, and where appropriate systems exist overseas, these include Criminal Records checks.