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Teaching Centre Operations Manager
South Asia
Country / Territory
Teaching Centres
Job Category
Teaching Centre Management
Pay Band
Pay Band 6
Vacancy Description
Teaching Centre Operations Manager, Band 6, Indefinite Contract, Dhaka, Bangladesh
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

The Teaching Centre in Bangladesh has its main office at Fuller Road and branches in Uttara and Gulshan. It is in the process of expanding its footprint in Bangladesh to increase its reach and impact, as well as to make it easier for customers to access its services.  

Role Purpose
  • To lead the operational management of Teaching Centre operations in Bangladesh with specific responsibilities for productivity (managing resources and financial control systems) and to play an active part in the Teaching Centre Management Team 
  • To lead on the efficient utilisation of staff through effective timetabling, and monthly monitoring and reporting on teaching staff costs 
  • To monitor the operational management of delivery in Bangladesh with special attention to Health and Safety and compliance with British Council standards including child protection
  • To foster collaboration and cooperation between TC operational and academic management staff and country teams through effective communications 
  • To oversee business outreach and development such as in off-site premises, student recruitment in schools and colleges etc.

British Council invites applications for the position of Teaching Centre Operations Manager, Bangladesh
Number of - 01

Main Accountabilities:
  • Contribute to the growth of the teaching business through the maintenance of structures and systems, which ensure the effective running of the operation.
  • To ensure that utilisation rates for contract teachers are maximised
  • To ensure utilisation of premises maximises income generating potential through timetabling of class types, levels, lengths and times
  • To form classes in a way that maximises average class sizes and meets local targets in this regard
  • To allocate teachers in a way that maximises benefits for the Centre in terms of cost while meeting customer satisfaction targets and quality standards for individual courses and contracts
  • Ensure a rigorous and robust approach to the management of resources and costs in order to ensure that they are maximally deployed.
  • To ensure month reporting to the Teaching Centre Manager is accurate and timely
  • Plan, communicate and manage working schedules for teachers, operations staff, temps and YLAs, ensuring staff work-life balance needs are incorporated
  • Manage teachers’ pay claims, monitor spend on overtime and report on potential overspend
  • Oversee preparations for the start of new terms including ordering of course materials, pre-course notifications to students, classroom arrangements and necessary student movements
  • Conduct customer research and market analysis and analyse the data to inform service quality development
  • Supervise the maintenance and analyses of Teaching Centre records and systems including: registration figures, CRM reports, sales performance reports, debtor and credit management, deferred income, TCMS data reports
  • Line manage a minimum of three staff members all in accordance with corporate standards
  • Work effectively with diversity as an essential and integral part of daily work and consistently meet the British Council’s Equal Opportunities and Diversity policy and standards in carrying out all internal and external duties
The post holder will have the following skills and experience: 
  • Proven ability to deliver tasks to tight deadlines
  • IT skills of a level to be able to use Excel, SAP plus internet, word processing and database resources
  • Proven ability to work with figures and numbers
  • Proven strong planning and organisational skills 
  • Experience of operations management of a small-medium sized operation 
  • Ability to work in a way that promotes the safety and well-being of children.

Application Pack

Role Profile.pdf
BC Behaviours.pdf
Core Skills.pdf     

Only short-listed applicants will be contacted and called for interview. We will only shortlist applications submitted on a British Council application form submitted electronically through jobs portal. No hard copies of the application will be accepted.

Submission deadline 19 December 2018

“The British Council believes that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989”

 “The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of gender, age, disability, ethnicity, religion or marital status. We guarantee an interview to disabled candidates who meet the essential criteria”