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Information Technology Support
Middle East North Africa (MENA)
Country / Territory
Business Support Services
Job Category
Pay Band
Locally appointed Grade J
Vacancy Description
Location :Agouza / Pay band :J Salary 3856/Internal-External. / Closing date for applications: 23:59 UK time 17 December 2018
British Council Egypt is recruiting IT support to  provide the IT support to British Council   staff in order to ensure that the IT services meet operational needs, corporate standards and service level agreements.

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Main Duties:

 1-Computers, servers, and infrastructure
Provide help desk support for BC staff (hardware, software, and peripherals).
Troubleshoot network connectivity problems.
Maintain wiring of users desks and organizing cables of network cabinets
Apply a regular cleaning plan of IT devices.
Install and maintain computers, IPhones, and other IT peripherals.
Provide the basic troubleshooting of incidents and report to IT officers.
Rebuild computers with the approved images of windows and applications
Manage the issuance of access cards.

2- Inventory system:
Maintain the inventory system updated and keep tracking of items input and output.
Report the stock status of consumables and spare devices to IT officers.

3- Procurement :
Provide technical specifications of IT items.
Follow up the paper cycle of procurement to ensure that the good is received and payment is settled.
Test new purchased items or repaired items.

4-Global Service Desk ‘’GSD’’, and Service-Now
Respond, update, and track incident assigned througn Service-Now Web application.
Guide the users report incidents to GSD as the first-line supoort provider.

5- Meeting rooms and reception screens
Perform regular check on IT devices and services inside each meeting rooms. 
Maintain screen cables and connectivity.

6- Teaching Center support 
Ensure the projectors, Interactive White Board (IWB), and othe IT equipment in the classrooms are operational for the teaching staff.
Contribute in the dedicated IT support provided the Teaching Center staffroom and classrooms according to a shift based schedule.

Support the IT Officer to make sure that the Council’s IT policies and standards are adhered to.
Assist with the repair and disposal of computer equipment and storage of spares in line with Council standards

  For More details on the post, Kindly check the below documents before completing your application:

Role Profile.doc
British Council Behaviours.pdf
Core Skills.pdf

 Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide are required to ensure their behaviour is consistent with our policies.