Customer Services Officer - Uganda
Region
Sub Saharan Africa
Country
Uganda
Location
Kampala
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 4
Vacancy Description
PB4/ Locally Appointed / Two year fixed term(Renewable) / Right to live and work in Uganda Closing date: 14 April 2017
 
Details
Purpose of the role
To contribute to the smooth running of the British Council’s exams operations in Uganda by delivering high quality customer service as part of a largerteam that is in line with corporate standards and policies. The postholder will be the first point of contact for visitors, providing information about our services, , receiving incoming calls and forwarding them to other colleagues. You will also manage client accounts,  our client database and deliver any related administrative, financial and marketing activities, demonstrarting the highest standards of customer service at all times. 

Summary of responsibilities
Customer Services
Exams operations and administration
Finance Support

Experience and Education
At least two years working in a reputable customer service environment 
University degree

See more related documents below
Role Profile - Customer Services Officer - Uganda.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf

Equal opportunities & Diversity: we are committed to equality of opportunity and positive action to promote it. We believe that our Equal Opportunities Policy and a Diversity Strategy help to ensure that there is no unjustified discrimination in the recruitment, retention, training and development of staff.   

Child Protection: The British Council believe that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989