Customer Experience Manager Western Balkans and Israel
Wider Europe
Country / Territory
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade G
Vacancy Description
Locally appointed PB G Candidates should have a legal right to work in Serbia
British Council is recruiting Customer Experience Manager Western Balkans and Israel to oversee and manage the Western Balkans cluster Customer Experience team, currently based in North Macedonia and Serbia. The team is directly engaged in delivering an excellent Business-to-customer (B2C) experience, making sure the team operates in accordance to defined standards and policies, and contributes to delivery of our Global Customer Management Mission supporting all Western Balkans countries and Israel.

Applicants should have a degree level qualification, internationally recognised qualification in customer services management or more than 3 years in a management role in a CS function.

Applicants need to have a pre-existing right to live and work in Serbia

Closing date for applications: Sunday, 18 August 2019 (23:59 UK time / 01:59 Central European Time)

Vacancy documents
Role profile
British Council Behaviours
British Council Core Skills

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.    

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.