Exams Services Executive (SIN-568)
Region
East Asia
Country / Territory
Singapore
Location
Napier Road Teaching Centre
Department
English & Exams
Job Category
Administration, PA & Secretarial
Pay Band
Pay Band 4
Vacancy Description
Location: Singapore | Contract: Permanent | Salary: Pay band 4 (from min of SGD 2,419 per month) | Start Date: ASAP | Deadline for Applications: 22 November 2019 (23:59 UK Time)
 
Details

JOB TITLE

British Council Singapore is currently looking to hire Exams Services Executive to join our Examinations team.  

ABOUT THE DEPARTMENT/TEAM

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.


WHAT YOU WILL BE DOING AND WHY

The purpose of this role is to ensure effective and efficient delivery of Exams within a location. You will manage Venue Supervisor engagement, relationship and performance. You will co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. You will be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you there is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to. You will get the opportunity to act in unforeseen situations to solve problems to ensure Test Day is successfully executed.                                                                                                 


WHAT WE ARE LOOKING FOR

To be shortlisted for this role, you will have:

  • Experience working in a busy operational environment delivering high levels of customer service.
  • Ability to ensure compliance, risk and security standards are monitored and maintained.

NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.


Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.