Sales and Customer Management Executive (VIE-NT-1841-2)
Region
East Asia
Country / Territory
Vietnam
Location
Ho Chi Minh City
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Contract: Initially one year contract with potential extension | Salary: Pay Band 4/H (From VND 15,360,000 per month) | Start Date: As soon as possible | Deadline for applications: 15 January 2019 (23:59 UK Time)
 
Details

ABOUT THE DEPARTMENT/TEAM

Our Sales & Customer Management team provide a high quality and efficient customer service experience to all new and existing customers across all British Council services.

 

WHAT YOU WILL BE DOING AND WHY

Working with both our students and with your internal colleagues at British Council, you will ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services. You will also act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all KPIs and deliver Sales and Customer Management targets in order to enable the British Council to meet its business targets and objectives.

 

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

You must have minimum 2 to 3 years of experience working in a customer service/sales environment, preferably in the services industry. You should also have the ability to speak and write English and Vietnamese fluently.


NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours  

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.