Call Centre Executive, Singapore (SNG-NT-2062)
Region
East Asia
Country / Territory
Singapore
Location
Napier Road Teaching Centre
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Location: Singapore | Contract: Indefinite | Pay Band: H/4 | Start Date: ASAP | Deadline for Applications: 25 August 2019 (23:59 UK Time)
 
Details

Call Centre Executive, Singapore (SNG-NT-2062)

ABOUT THE DEPARTMENT/TEAM
British Council (Singapore) is one of the largest in the British Council’s global network, providing English education and corporate workshops to a large number of adult and young students. We also engage with our partners and the country population in promoting education opportunities in the United Kingdom as well as promoting arts and culture across both countries. Channels that our customers use to engage with us include face-to-face, online, through emails and via the phone.

 

WHAT YOU WILL BE DOING AND WHY
Working with both our students and with your internal colleagues at British Council, you will provide an exceptional level of customer service engaging with customers over the phone to make sure all our customers’ needs and requests are taken of. You will also provide support for all sales and marketing events to create awareness about the British Council.

WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR
If you have prior experience in Sales and/or Customer Service experience, this is the perfect opportunity for you.


BENEFITS OF WORKING AT THE BRITISH COUNCIL
- 37.5 contracted working hours per week (we believe in an output-based

- Enjoy 21 days of Annual leave (prorated)

- Year-end bonus and annual bonus scheme.

- Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

 


Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours

 


ABOUT THE BRITISH COUNCIL
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.