Customer Management Executive, Exams (HK-508 )
Region
East Asia
Country / Territory
China
Location
Hong Kong
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 4
Vacancy Description
Contract: 1 year fixed-term contract| Salary: HK-Pay band 4/H(from Minimum HKD 14,170 per month)| Location: Hongkong| Deadline for Applications: 18th Aug 2019(23.59 UK time)
 
Details
 Customer Management Executive, Exams (HK-508)

 

 

ABOUT THE BRITISH COUNCIL HONG KONG

 

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in more than over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

In Hong Kong we work with professionals and policy makers and thousands of young people every year by teaching English, sharing the Arts and delivering education and society programmes.

 

 

WHAT YOU WILL BE DOING AND WHY

 

In this role, you will ensure a high quality and efficient integrated customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction. By converting enquiries into sales support the wider exams team to achieve its annual business targets.

 

WHAT IS INTERESTING ABOUT IT

 

You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

 

To qualify for the role, you will need to have:

 

•  Previous experience of working with customers in a service orientated environment

•   Degree graduate (Fresh graduate will also be considered)

•   Accuracy (100% accuracy is required in data input, operating registrar system and providing information to customers)

•   Excellent customer care skills

•   English language skills at B2 level (Aptis B2, IELTS 6 and above, or equivalent)

•   Good Chinese and Putonghua skills

•   Good IT skills - use of spreadsheets, accurate data inputting and English and Chinese word processing


Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.

 

Employment Benefits

 

•   Payband H (Basic salary HK$ 14,170 per month)

•   Annual Bonus

•   20 days of annual leave

•   Medical and Dental benefits

•   Life and ADD Insurance Scheme


NEXT STEPS

 

For more information please see Role profile and British Council Generic Behaviours 

 

Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, that you have discussed the application with your line manager. 

 

 

ABOUT THE BRITISH COUNCIL


The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.