Sales and Customer Management Executive (VIE-NT-2016-3)
Region
East Asia
Country / Territory
Vietnam
Location
Hanoi
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 4
Vacancy Description
Location: Hanoi | Contract: Initially one year contract with potential extension | Pay Band: 4/H | Start Date: ASAP | Deadline for Applications: 29 September 2019 (23:59 UK Time)
 
Details

Sales and Customer Management Executive (VIE-NT-2016-3)

 

ABOUT THE DEPARTMENT/TEAM
The Teaching Centre has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management (SCM) team will be having the critical task of delivering growth in sales volume. Our customers engage with us face-to-face, online, through email and via the phone. In a highly competitive market our teaching centres need to provide high quality and efficient services.

WHAT YOU WILL BE DOING AND WHY
The main duty of a Sales and Customer Management Executive is to ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services.

WHAT IS INTERESTING ABOUT IT
You will be one of the first contact points to the organisation and you can take pride in the service that you offer in exceeding the customers’ expectations.

WHAT WE ARE LOOKING FOR
You will need to possess an undergraduate degree and 2-3 year experience of working in a customer service/sales environment, preferably in the services industry.

BENEFITS AT A GLANCE

- Payband 4/H (From VND 15,360,000 per month)

- 13th month salary

- Standard working hours of 37.5 hours and five days a week

- 21 days of Annual Leave per annum, 15 days public holidays (combination of Vietnam and UK public holidays)

- Group Insurance Program for you and your family members (eligible spouse and children only)

- Annual health check

- Other benefits regulated in the TACOS

- Extensive training and development opportunities, both local and within the global network


NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours

ABOUT THE BRITISH COUNCIL
The British Council is the United Kingdom’s international organisation for cultural relations and educational opportunities. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. We work to change lives by creating opportunities for people to learn and develop. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.