Teaching Centre Resources Manager
Middle East North Africa (MENA)
Country / Territory
English & Exams
Job Category
Teaching Centre Management
Pay Band
Locally appointed Grade G
Vacancy Description
Job Title: Teaching Centre Resources Manager Department: English and Exams Location: Cairo - Egypt Contract Duration: 1-year Fixed Term contract with renewable option Number of Posts: 1 Post Grade: G Salary: 10302.58 EGP/Month Closing date: 15 December 2018

About Us:
The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

English & Exams:
Through our English and Exams work we aim to achieve more widespread and better-quality teaching and learning of English worldwide and offer access to professional qualifications. Working with policymakers, government ministers, teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems, and through self-access materials and courses. We teach learners and teachers of English face-to-face in dedicated teaching centres and online through a range of courses. Every year three million people take international exams with help from the British Council, gaining qualifications that can open doors at leading academic institutions and improve employment prospects.

and environment: (e.g. dept description, region description, organogram):

-       Leading a diverse team over 5 centres in 2 cities

-       Working with the Teaching Operations Team, Heads of Teaching and Learning and Head of Commercial in order to support around 150 teachers across the country

-       To develop procedures & processes for the efficient and effective processing, distribution, utilisation & maintenance of teaching centre resources.

Continuously managing change and the new ways of working, ensuring these are embedded over the next 2 years with the teams


Accountabilities, responsibilities and main duties:

Service delivery

▪       Supervises and controls team activities to meet agreed service delivery performance targets, schedules and deadlines

▪       Prioritises work and resolves day-to-day operating resource issues for the teaching team, to ensure high quality, consistent and efficient services are delivered

▪       Takes accountability for resource requirements and initiatives to drive and enhance performance, cost effectiveness, service quality and efficiency

▪       Undertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor quality, consistency and effectiveness of service delivery.  Reports on findings and recommends appropriate remedial actions as required.

▪       Delivers the tactical implementation of the resource plan which includes the management of: IWB Packs, Teachers Books, Reference Books, Summer School Materials, Inventory- files, Note Books etc, Stock Management, Book Ordering, Stationary Management, CELTA/DELTA Administration, YLA T-Shirts, Course Certificates, Printing/Photocopying.

▪       Carries out Classroom checks for: Child Protection / H&S / IT Troubleshooting

▪       Is the main interface for the Teaching Centre with the Business Operations Team, Marketplace, and Procurement Compliance 

▪       Identifies and shares examples of process best practice with appropriate colleagues in the country to drive continuous improvement in the British Council’s operational capability, efficiency and cost effectiveness.

Customers & stakeholders

▪       Translates agreed regional operational strategies into appropriate local operational policies and procedures. 

▪       Monitors and reports on the team’s achievement of agreed performance targets.

▪       Provides effective Teacher support, ensuring quality Teachers are deployed, retained and motivated.

Risk & compliance

▪       Uses standardised processes to monitor Teaching Centre compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the British Council and its customers at all times.  Highlights to senior managers any instances of non-compliance.

▪       Ensures team members receive and maintain appropriate training in all relevant risk management procedures.

▪       Uses standard corporate protocols to assess a range of risks in to service delivery.  Makes appropriate contingency plans to manage delivery safely and effectively.

Commercial & resource management

▪       Provides effective and efficient management and control of stock management to meet established targets, ensuring compliance with all relevant corporate financial systems and processes

▪       Monitors indirect costs to ensure the Teaching Centre operation is running cost effectively and identifying process improvements to improve margins.

Leadership & management

▪       Sets and oversees delivery of the work plan for the Teaching Resources team, holding them to account for achieving agreed performance targets aligned to wider regional/SBU priorities.

▪       Actively applies coaching, performance feedback and sickness/absence management techniques to maximise staff productivity and motivation in a pressurised delivery environment.

▪       Shares intelligence and ideas to support senior managers in identifying/ developing / implementing new or improved operational plans.

Role Profile.doc
British Council Behaviors.pdf
British Council Core Skills.pdf

Equality Statement:
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.   All staff worldwide are required to ensure their behaviour is consistent with our policies.

Child Protection:
The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.