Operations Manager - South Africa
Sub Saharan Africa
Country / Territory
South Africa
English & Exams
Job Category
Pay Band
Pay Band 7
Vacancy Description
Pay band: 7/ Location: Johannesburg, South Africa/ Contract type: Indefinite/ Remuneration: R 45,270 (Company benefits include contribution to Medical Aid, Provident Fund and 13th Cheque Pay) / Requirements: Applicants must have pre-existing legal rights to live and work in South Africa/ Closing date and time: 19 January 2020 (23:59 UK Time)

The British Council SSA has an exciting opportunity for an Operations Manager in South Africa.


The Role:

Operations Manager

The Role Purpose:

The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards in South Africa, Namibia and Mozambique. This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery expected to guide and coach team members to meet operations and service delivery standards.

Role Requirements:

  • University Degree in any subject or qualification in a relevant field
  • Relevant experience of overseeing production of goods/provision of services
  • Experience of planning and delivery in a fast paced operational environment at a management level
  • Experience managing small teams or demonstrating management potential
  • Experience working in Exams environment advantageous



Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application:

Operations Manager - South Africa.pdf

British Council Behaviours.pdf

British Council Core Skills.pdf

Please do not apply if your salary is above the stated amount (R 45,270)

Closing date for applications is 19 January 2020 (23:59 UK time)

In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile. This will help us determine your fit for the role and increase your application's chances of success.

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks.