IT Service Delivery Manager, Shanghai (CHI-387)
Region
East Asia
Country / Territory
China
Location
Shanghai
Department
Business Support Services
Job Category
IT
Pay Band
Pay Band 6
Vacancy Description
Contract: Two-year fixed term contract | Location: China | Salary: Pay band 6 (from CNY 15,800 per month) | Start Date: As soon as possible | Deadline for Applications: 19 May 2019 (23.59 UK time)
 
Details

ABOUT THE DEPARTMENT/TEAM

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. In China the British Council operates across five offices: Beijing, Shanghai, Guangzhou, Chongqing and Wuhan. We employ over 750 staff across the country.

The Exams Systems team is a key part of the China Exams team. It provides IT solutions, digitalization service, and technical support to exams operations in China.

 

WHAT YOU WILL BE DOING AND WHY

The overall purpose of this role is to manage the service delivery projects for Computer Based tests & national digital projects in each region of China, to ensure the quality of project delivery and to train and manage the IT support resource in each region of China. The successful candidate will manage corporate IT network, telecommunications and associated systems (Servers, Network, Hardware). The candidate also need to provide technical support to IT users on standard software and hardware and technical support to all staff in the operation of business-critical IT systems.

 

WHAT IS INTERESTING ABOUT IT

You can take pride to ensure to build up and manage the IT support resource for the venues within each region. You also need to develop training and certification materials for various platforms. It is an opportunity to deliver the training to regional IT support resource and ensure the quality of service delivery.

 

WHAT WE ARE LOOKING FOR

To be considered, your language level should be English C1 (Aptis, IELTS 6 or equivalent) and Chinese C1 (or HSK 5). Graduate with relevant technical certification is a must, while Certification of ISO27001 /ITIL /PRINCE2(PMP) is preferred. It is essential to have experience in managing IT systems and Server administration and experience in IT risk management and disaster recovery. It is also important to have experience in monitoring and evaluating service level of IT Vendors.

 

NEXT STEPS

 

For more information please see Role profile and British Council Generic Behaviours

 

This is an interesting, absorbing role where you can work to support us building awareness of the British Council in delivering to the needs of our customers.

 

ABOUT THE BRITISH COUNCIL

 

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

 

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.


KINDLY TAKE NOTE

 

While various measures have been put in place by the government to help curb pollution in China, there are still potential health issues associated with the poorer air quality. The British Council does its utmost to provide a working environment that minimises employees’ exposure to pollutants, however, anyone wishing to work in the cities of Shanghai, Beijing, Guangzhou or Chongqing should be aware of the situation.