Customer Services Adviser (CSA-KW-11.19) – Women only
Middle East North Africa (MENA)
Country / Territory
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Pay Band H / KWD 580 per month inclusive of allowances, /1 year fixed term (renewable) Contract / Kuwait City, Kuwait / Start Date: Immediate / Vacancy Closing Date: 12 December 2019 at 23:59 UK time
Detail: The British Council Kuwait is recruiting a Customer Services Adviser- Women only applicants to be part of a team that focus on the delivery of a professional and high quality customer care through all channels of communication in compliance with corporate requirements.

This post will work split shifts, usually from 09.15 to 13:15 and from 16:15 to 19:15

Essential Skills and Knowledge
Managing accounts and partnerships
Communicating and influencing
Planning and organising
Using technology

Essential Experience and Qualifications
Evidence of ability to adapt quickly to new roles and acquire new skills rapidly
Fluency in written and spoken English – APTIS Level B1
Fluency in written and spoken Arabic at a business level – Level C1
University graduate

Please see the Role Profile, British Council Behaviours and British Council Core Skills for more information. Desirables may be used during short listing in the event of a large number of applicants for the post

The British Council Kuwait As the United Kingdom’s international cultural relations organisation, the British Council works to build trust and understanding between people in the UK and 110 countries around the world. The British Council has been operating in Kuwait since 1956, and currently employs 60 full time staff as well as part-time collaborators from a very diverse background.

Our Team The post is based in Kuwait which forms a part of MENA North regional business. The post holder will be one of a team of 12 members lead by Customer Services Manager. The team handles all centre enquiries in addition to teaching and examinations registrations through face to face communication, telephones and e-mails acting as a first point of contact to all customers and clients.

Local Restrictions on Employment
Only applicants with a valid residence visa in Kuwait are eligible to apply for the post.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989 In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.

The United Kingdom’s international organisation for educational opportunities and cultural relations. We are registered in England as a charity.