Process Improvement Design Manager
Country / Territory
Based in UK: Location negotiable
Based in UK: Location negotiable
Human Resources
Job Category
Pay Band
Pay Band 8
Vacancy Description
Pay band: Pay Band 8 Location: London or Manchester Contract type: 12 months Fixed Term Contract Requirements: Candidates must have the right to work in the UK Closing date and time: Sunday 10th of March, 2019 (23:59 GMT)

Please note: For roles based in London, our HQ will relocate to Westfield, Stratford E20 in December, 2020


About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via Broadcasts and publications.


The “Fit for Purpose” HR is a key area of the People and Organisation Change Strategy; its focus is on delivering efficient, effective and appropriate HR services to the British Council worldwide. The critical piece of work will be the acquisition, configuration and rollout of a global HR Information System (HRIS).


The Process improvement/design manager will be instrumental working with the wider team to successfully implement the new Global HR Information System to HR, employees and managers. Successful Delivery will require pro-active engagement with the Business leads, Regional and Country Leadership teams, HR Functional leaders in the Centre of Expertise, Strategic Business  Unit’s, country based HR, Finance and GIS colleagues and other members of the programme team as well as the implementation  partner and software provider.



 The opportunity:


This role will involve working closely with the HR systems team, wider HR community and global stakeholders to implement simplified and standardised core processes to support with the instruction of a Global HR System (Success Factors) and transfer of activities to Shared Services.


A Critical part of this role will be to streamline the detailed processes and workflows delivered by the system and the new shared services team, while ensuring required localisation and business rules are understood, documented and delivered.  This includes validating that the global process already defined is fit for purpose for each region/country, automated where possible and designing further developing any “off system/manual” processes and tools to ensure seamless delivery of core HR processes.


What we require of the successful candidate:

- You will have the ability to document processes and procedures L1-5, particularly using Visio

- Significant
  experience in process design/improvement

Experience of defining processes for system automation/development

Experience working with SuccessFactors/ cloud based HR solutions

Experience of delivering processes into shared services models

You will have experience of delivering significant process efficiencies and cost savings

You will have the ability to analyse, interpret and present complex information

- Strong use of Microsoft office applications, including ability to analyse data and create easy to use templates

Experience of senior stakeholder engagement and communication

Process/quality/continuous improvement qualification  such as lean, six sigma is highly desirable



If you would like to understand more about this post then please see the documents below:

ROLE PROFILE.docx.docx

British Council behaviours.pdf




Further details:

If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by Sunday 10th of  March, 2019 (23:59)



Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 


The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.