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Customer Service Officer Cameroon
Sub Saharan Africa
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 4
Vacancy Description
Pay band: 4 /H (Locally engaged contract) / Remuneration: 377,843 XAF per month / Post Duration: Indefinite / Eligibility: Pre-existing legal right to live and work in Cameroon / Location: Yaounde Closing date and time: 25 February 2020 (23:59 UK Time)
The British Council has an opportunity for a Customer Service Officer based in our Cameroon office. 

The Role:  
Customer Service Officer Cameroon 

Role Purpose:
To contribute to the smooth running of the British Council’s exams operations in Cameroon by delivering high quality customer service and sales targets as part of a larger team that is in line with corporate standards and policies. The postholder will be the main point of contact for visitors, providing information about our services, counselling customers to ensure they make the right decisions regarding products and services and ensure enquiries are converted into sales. 


 We are looking for someone with:
  • English at Proficiency level B2 
  • French at Proficiency level B2 
  • Relevant University Qualification 
  • Customer Service qualification desirable 
  • At least two years working in a reputable customer service environment 
  • Minimum 1 year sales experience within an organisation 
  • Knowledge of SAP or CRM system desirable 
  • Demonstrable experience of using Microsoft Outlook; Word and Excel

Please refer to the role profile for more information on the role, its responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application: 

Customer Service Officer - Role Profile.pdf
British Coincil Behaviours.pdf
British Council Core Skills.pdf

Note that you should only fill out the application after thoroughly reading through the ROLE PROFILE & GUIDANCE NOTES.    

Closing date for applications is 25 February 2020 23:59 (UK time)    

About us:


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.   We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. 


Our Equality Commitment:


The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies. 
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.


The British Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all of its partners to share this commitment. In line with the British Council’s safeguarding policies, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.