Customer Services and Sales Agent - Mexico
Region
Americas
Country / Territory
Mexico
Location
Mexico City
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Pay Band J / Location: Mexico / Contract: One year contract with the possibility of renewal / Monthly Gross Salary:13,066 MXN / Post holder must have the right to work in Mexico.
 
Details
ABOUT THE JOB 
As our new Customer Services and Sales Officer you will responsible for delivering exceptional service throughout the customer journey to maximise the effective delivery and sale of British Council products and services to existing and potential Teaching Centre, Exams and Education Services customers in line with the Customer Management Framework and to provide finance and administrative support to the Customer Services Manager

ABOUT YOUR BEHAVIOURS OR COMPETENCIES  
As we all know, performing successfully in a post requires more than a suitable academic and working background, therefore, we are looking for you to demonstrate the behaviours (competencies) that are key to our organisation, such as: Making it happen, Working together, Being accountable, Shaping the future, Connecting with others, Creating shared purpose

WHY SHOULD YOU APPLY? 
Because you will be joining the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries.

Mexico is an important commercial, cultural and educational partner for the UK and we see to increase the impact of our operations locally. British Council Exams aims to achieve this by providing opportunities through access to quality UK qualifications.

The Customer Services team are the first point of contact for students, candidates, visitors and general public, face to face, by telephone and through online options. They handle enquiries face-to-face, by e-mail, telephone, and social media. They carry out placement testing and student consultations register and re-register students for the Teaching Centre as well as registering candidates for Exams and dealing with exams enquiries. Teaching Centre and Exams customers represent 90% of interactions for the front line team.

WHERE CAN I GET MORE INFORMATION?    

Role Profile Customer Services and Sales Agent
British Council Core skills
British Council Behaviours

HOW TO APPLY?  
Click on the apply button, and follow the instructions. 

WHAT IS YOUR DEADLINE?
Make sure to apply before closing date: January 13, 2019 at 23:59 UK time.

HOW LONG DOES THIS PROCESS TAKE?  
After reviewing applications, you can be shortlisted for an interview or not, in either case we will notify you.  After the 1st interview, there could be a second interview stage or assessment. Once that is done, the panel makes a decision, we run a reference check process and then an offer is extended. In every stage we provide feedback via e-mail. Thanks so much for your patience!    

The British Council is committed to a policy of equal opportunity and is keen to reflect diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.