Course Consultant (Sales), Nanjing (CHI-NT-1818-3)
Region
East Asia
Country / Territory
China
Location
Nanjing
Department
Teaching Centres
Job Category
Customer Services
Pay Band
Pay Band 5
Vacancy Description
Contract: Permanent| Salary: Payband 5 (from CNY 8,100) | Start Date: As soon as possible | Deadline for Applications: 23 December 2018 (23.59 UK time)
 
Details

Course Consultant, Nanjing (CHI-NT-1818-3)

 

We are looking for two Course Consultants to join our Nanjing branch to secure excellent individual sales results and to ensure delivery of top quality customer experience in handling enquiries and consultations about our English language services within the team. As the Course Consultant, you will provide good pre-and post-sales experience to customers. You will guide customers through the journey from the first enquiry to final sale and maximise opportunities for cross-selling and to be accountable for monthly sales targets. In addition, you will level test all adult or young learner prospects and create a study plan for them. In terms of customer liaison and key account servicing, you will follow up with customers who have had their consultations and/or placement tests but did not register with the purpose of offering them alternative solutions and/or persuading them to register. You will also revisit lapsed students via phone to reintroduce them to our products and conduct phone-based surveys occasionally.

 

To be considered, you must have at least 2-3 years of sales experience preferably in the service industry. A Diploma in any discipline is essential and if you have a Degree, you will be a preferred candidate. You must be fluent in English [B2 (IELTS 6.0 or equivalent)] and Chinese [C1 (HSK 5 or equivalent)]. We are looking for individuals who have effective sales techniques and able to engage with prospects and customers. Knowledge of SAP and CRM is desirable. The successful candidate will work a 5-day week on a shift system from Monday to Sunday.  Evening and weekend work are required on a regular basis.

 

For more information please see Role profile and British Council Generic Behaviours 

 

In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.

 

If you are interested in applying and feel that you are suitable for the role, please apply before 23 December 2018 (23:59 UK Time).

 

About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

 

Nanjing Operations

In order to deliver more widespread and better quality English language teaching, the British Council China has been seeking opportunities to establish face-to-face English teaching in mainland China, and since 2016 we have been allowed to establish training centres (for adults and young learners) through a WFOE (Wholly Foreign Owned Enterprise) in districts across Nanjing, Jiangsu Province. Nanjing is the provincial capital of Jiangsu. The first English teaching centre in mainland China is going to be located in the Xinjiekou area which is the central business district of Nanjing. It is going to be a seven-classroom operation and specialises in myClass for adult learners, with the possibility of other courses such as IELTS preparation at a later date.

 

Enquiries about the post can be sent to the East Asia Regional Recruitment team (EA.Recruitment@britishcouncil.org.sg) based in Singapore.

 

Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

 All staff worldwide are required to ensure their behaviour is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in Article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.