IT Service Delivery Officer, Korea (KOR-480)
Region
East Asia
Country / Territory
South Korea
Location
Seoul
Department
English & Exams
Job Category
IT
Pay Band
Pay Band 4
Vacancy Description
Location: Seoul, Korea | Contract: 1 year Fixed Term (renewable) | Salary: Pay band 4 (from min of KRW 2,782,083 per month) Start Date: ASAP | Deadline for Applications: 25 Aug 2019 (23:59 UK Time)
 
Details

JOB TITLE

British Council Korea is currently looking for an IT Service Delivery Officer to join their expanding Exams team.

ABOUT THE DEPARTMENT/TEAM

The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.

WHAT YOU WILL BE DOING AND WHY

In this role, you will support computer-based tests, exams systems and delivery in country to ensure exams delivery runs smoothly You will support, train and monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.


WHAT IS INTERESTING ABOUT IT

You can take pride in the fact that you will be conducting training for, support and closely monitor local IT service vendors and venue technicians from a technical perspective. You will provide technical support to deliver paper-based tests and computer-based test. You will be given the opportunity to support operation teams by ensuring systems and devices are compliance, working and optimally used.


WHAT WE ARE LOOKING FOR

You will bring along your experience in B2B/B2C customer service environment as well as experience of and ability to deliver excellent standards of customer service. You will have excellent computer skills, solid knowledge of hardware, software. You will understand and experience of risk and compliance management.

NEXT STEPS

For more information please see Role profile and British Council Generic Behaviours


ABOUT THE BRITISH COUNCIL

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.


Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.