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Information Desk Assistant (Part-Time) - Doha
Middle East North Africa (MENA)
Country / Territory
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade J
Vacancy Description
Pay Band J / QAR5,670 per month / Part-Time (31.5 hours/week) / One Year Fixed Term Contract / Doha, Qatar / Application Start Date: 8 May 2016 / Application Closing Date: 21 May 2016 at 23:59 UK time / Joining Date: As soon as possible – 13 July 2016 at the latest
As the United Kingdom’s international organisation for cultural relations and educational opportunities, the British Council was founded to create a friendly knowledge and understanding between the people of the UK and the wider world. We call this work cultural relations. We work in over 100 countries, connecting millions of people with the United Kingdom through programmes and services in the English language, the Arts, Education and Society. We believe these are the most effective means of engaging with others, and we have been doing this work since 1934.  

The British Council has been operating in Qatar since 1972, and currently employs 85 full time staff from a very diverse background.  

The Vacancy
The British Council Qatar is recruiting a part time Information Desk Assistant to consistently provide high quality, welcoming and efficient enquiry services for all walk-in customers and visitors. The job holder will usher customers and visitors to the right services, departments or staff member, answer customer enquiries across a number of areas (Teaching Centre, Exams, Programmes…) and provide support to the Customer Services team.  

The working hours for this role will be;  

Sunday to Wednesday        2:00 pm to 8:30 pm
Saturday                              9:30 am to 6:00 pm  

Skills, Knowledge & Experience
Applicants should have some work/volunteering experience in a customer-facing role and have completed their Secondary education. They must also possess the following skills;
  • English – Listening (B2), Speaking, Reading, Writing (Level B1)
  • Arabic - Listening, Speaking, Reading, Writing (Level C1)
  • Communicating & Influencing (Level 2) 
  • Analysing Data and Problems (Level 1) 
  • Using Technology (Level 1) 
Please see the Role ProfileBritish Council Behaviours and Core Skills document for more information. Desirables may be used during short listing in the event of a large number of applicants for the posts. Priority will be given to applicants who already are in Qatar.    

What We Offer
  • A unique opportunity to gain experience and develop skills in international cultural relations
  • A modern, rapidly changing organisation with worldwide influence and impact
  • A scope for versatility, initiative and creativity in a stimulating and supportive environment
  • The opportunity to pursue your personal and professional development via training, on-the-job-coaching and individual study    

Local Restrictions on Employment
Gaining residency in Qatar is a complex process and many restrictions apply. We strongly advise you to consult our guidance document BEFORE applying for vacancies at the British Council Qatar. Some of the issues to take into consideration are listed below however fulfilling the above requirements does not guarantee that we will be able to secure the appropriate visa or permit for you or your family members. Unfortunately, the British Council has control over such governmental decisions.  

1.   The Qatari authorities have placed restrictions on certain categories of people. As such, Residence Permits currently cannot be gained by;
a.     Nationals from certain countries - the list of affected countries is not publicised and changes without notice. 
b.     Those aged 60 or above
c.    Unmarried partners - only married partners may be sponsored and therefore obtain the appropriate residence permit. It is unlawful in Qatar for unmarried partners to cohabit.
d.     Male children above 25 years old and not enrolled in higher education
2.    For reasons that are beyond our control, it is unfortunately not possible for female employees sponsored by the British Council to sponsor accompanying family members.
3.   Male employees can only sponsor their accompanying family members if their salary is equal or greater than QAR10,000.
4.    Holders of passports containing an Israeli stamp will not be granted visas to Qatar
5.    Successful candidates will need to provide many documents, some of which must be legalised. This is mandatory to gain residency in Qatar.
6.    Medical tests are carried out in-country for major infectious diseases (TB, HIV, Hepatitis…) before a residence permit is granted. A person who tests positive for any of these tests will not be granted residence in Qatar. The British Council has no control over this process.
7.    It takes a minimum of 4 months for a person to be able to sponsor spouse and children to gain residency in Qatar. In general, family members will not be able to accompany the staff member to post from the onset of the contract.

Our Commitments
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community.  

The British Council believes that all children have potential and that every child matters everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.