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Customer Service Agent - Mexico
Country / Territory
Mexico City
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade K
Vacancy Description
Locally Appointed - Mexico City / Pay band - Ka $10,801 MXN monthly / Closing date Thursday 24 November at 23:59 hours UK time / Federal Background Checks required / Must have the right to work in Mexico
Customer Service Agent - Mexico

Purpose of Job:   
To provide excellent levels of customer service to all internal and external customers and clients of the British Council Mexico, meeting their needs in order to enhance perceptions of the UK in Mexico, and particularly:
    -       to ensure a high quality customer experience in delivering and selling British Council products and services.         -       to act as British Council’s ambassador and provide top quality services to all customers meeting all key performance indicators in order to enable the Council to meet its targets.

Customer Service Delivery: face to face duties, sales, telephone and Email enquires, registration and finance, product and offer knowledge.

Other important features or requirements of the job
We are open to the public from Monday to Fridays 8.00 am – 8.00 pm and Saturdays from 8.00 am to 3.00 pm.
Class times are not yet defined but the successful candidate will work as a full time member of staff, a 5 day week on a flexible shift system from Monday to Saturday.

Please review the attached documents for more info:
Job Description.pdf
BC Behaviours.pdf
BC Skills.pdf

Closing date on Thursday 24 November at 23:59 hours UK time.

The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989  

British Council Equal Opportunity and Diversity Statement 
The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks. We are committed to employing disabled people.