Head of Business Improvement (Exams) Pakistan (NAT/E/078/1819)
South Asia
Country / Territory
Pakistan - location flexible
English & Exams
Job Category
Business Solutions
Pay Band
Pay Band 8
Vacancy Description
Right to work in Pakistan Pay Band: 8 Salary: PKR 420,000 minimum Contract : Indefinite employment contract, Location :Flexible ( Lahore, Karachi or Islamabad) SBU: English & Exams
The British Council Pakistan is recruiting for Head of Business Improvement (Exams) Pakistan.

To ensure increasing effectiveness and efficiency of operational delivery of all exam products in the country operation through identification, implementation, maintenance from business improvement approaches as part of the Global Business improvement strategy.


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.  We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The Examinations business makes a significant contribution to British Council financial sustainability, and as such, it is essential that the business evolves in order to maintain its position in a fast-changing operating context. There is a need to standardise and automate activities across the globe to deliver efficiencies, and there is also a requirement to develop new digital products and services to meet changing customer demands and competitive pressures. In a cost and resource-constrained environment, balancing the on-going requirements and allocation of funds will be critical, as will the integration and planning of the implementation of the different changes across a global network of 110+ countries charged with the on-going delivery of impact and income whilst changing key elements of the supporting operational platform.

The Business Improvement function sits within Global Delivery and interfaces with Pakistan Exams.  The function acts as the driving force for the business improvement within the Exams business ensuring the maximum effectiveness, efficiency and co-ordination of the delivery of the Exams business globally to meet customer expectations.  The function comprises three main pillars of work: Global processes - This is a relatively new function accountable for the overall design, integration and improvement of standard global processes within Exams in order to maximize effectiveness and efficiency of Global Exams delivery; Global Systems – The Systems team owns the emerging and current systems landscape for the SBU ensuring that design, development and systems management are developed and delivered to the standard and levels required by the business. The Systems team works closely with the process team to ensure that processes are automated and improved to meet customer requirements and drive efficiencies. Global Implementation – Provides the project management and change leadership capability to support the implementation of new processes & systems across the global Exams business.

Programme / service priorities In order to realize the organisation’s growth ambitions a number of significant change initiatives are in chain.  The Business Improvement is at the heart of these changes leading a major piece of work to increase the efficiency and effectiveness of Exams delivery, through the standardization and automation of global
processes and the optimization of delivery models.

Main opportunities/challenges for this role:

  • Support the ongoing delivery of the current Exams Transformation Programme portfolio ensuring that the supply chain is efficient and effective on the country level
  • Implementation of new products and services including support of the transition from paper based to computer-based exams
  • Champion for the country to enable the business to respond to future product demands.
  • Review and guarantee improvement of exams systems to ensure that they remain fit for purpose and are designed to meet customer and stakeholder needs. Act as a funnel for the region to present challenges and to provide continuous support the implementation process from start to finish including evaluation of benefits and capability realized.  

If you are interested to apply, for further information please see the documents below:
British Council Behaviours
BC Core skills.pdf
Role Profile.docx

Closing date:
UK time:  23:59, 17 February 2019
Pak time: 04:59, 18 February 2019  

The British Council is committed to a policy of equal opportunity. British Council is committed to safeguarding and promoting the welfare of children and young people and expects all of its partners to share this commitment. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks