Customer Service and Sales Officer, Yangon (MYA-1360)
East Asia
Business Support Services
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Contract: Permanent | Salary: Payband 4 (From USD 924 per month) | Start Date: As soon as possible | Deadline for Applications: 14 January 2018 (23.59 UK time)

Customer Service and Sales Officer, Yangon (MYA-1360)


We are looking for a Customer Service and Sales Officer to join our Yangon branch in delivering high-quality service to our internal and external customers and meeting quarterly sales targets. One of the main accountabilities of the Officer is to ensure conversion and re-registration rates are met or exceeded. As the Officer, you will adopt a results orientated sales culture while providing excellent levels of customer service. You will have the opportunity to work closely with Managers to inform them of potential leads for new sales and with the Operations Manager and Academic Managers to ensure the scheduling of classes/courses/Exams/library members match customer preferences. Other duties will also include ensuring the FABS/Campus/Exams/Departmental/Alice records are maintained accurately and on time.


To be considered, you must have at least 2 years’ experience of working in a frontline customer services team, have excellent communication skills in English and Burmese as well as education to the tertiary level. If you have 3 to 4 years working experience with a good track record in sales and sales management field, in a service industry, you will be a preferred candidate. We are also looking for individuals who have experience of working with children and knowledge of SAP and Microsoft Word, Excel and Outlook.


For more information please see Role profile and British Council Generic Behaviours 


In our commitment to promote Equality, Diversity & Inclusion, if you are using our CV upload function to apply - kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.


If you prefer to use the British Council application form to apply, kindly download the respective form here:

External candidates - External Application form

Internal candidates - Internal Application form


If you are interested in applying and feel that you are suitable for the role, please apply before 14 January 2018 (23:59 UK Time).


About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


Burma Operations

Operating since 1946, the vision of the British Council Myanmar is to create a vibrant, healthy and deep-rooted educational and cultural relationship between Myanmar and the United Kingdom; building trust and creating a better future for institutions, communities and individuals. We are also committed to the quality teaching and learning of English throughout Burma underpinned by widespread trust and recognition of British qualifications and facilitating democratic systems of governance and public accountability and a vastly improved education sector in Burma with strong links with the UK.


Enquiries about the post can be sent to the East Asia Regional Recruitment team ( based in Singapore.


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


 All staff worldwide are required to ensure their behaviour is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in Article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.