Business Operations Manager- Nigeria
Sub Saharan Africa
Country / Territory
English & Exams
Job Category
Pay Band
Pay Band 7
Vacancy Description
Pay band: 7 (Locally engaged grade F) / Post Duration: Fixed term of 12 months/ Salary: NGN 10,316, 122.00. Eligibility: Right to live and work in Nigeria / Location: Lagos or Abuja / Deadline for application: 5 November 2018 (23:59 UK Time)

About The Job:


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.



The Role 


We are looking to hire an individual with exceptional Business operations and delivery experience to increase the effectiveness and efficiency of operational delivery of all exam products in Nigeria through identification and implementation of business improvement approaches. The successful candidate will work with the Country Exams Manager to review and guarantee improvement of exams systems to ensure that they remain fit for purpose and are designed to meet customer and stakeholder needs.

The successful role holder will have the option of working from our Lagos or Abuja office with a starting salary of NGN 10,316, 122.00.



·        The role will be accountable to provide people, process and change leadership through a transitional period to ensure business as usual operations is maintained while transitioning to a new operating model.

·        Support the ongoing delivery of the current Exams Transformation Programme portfolio ensuring that the supply chain is efficient and effective on a global basis.

·        Implementation of new products and services including support of the transition from paper based to computer based exams

·        Champion for the region to enable the business to respond to future product demands.


The Person

This role is an operational leadership role and requires someone with operational and people leadership skills.
Therefore, we are looking for someone with:

  • At least 3 years line management experience with evidence of managing staff performance
  • At least 3 years in operations management, meeting challenging targets
  • Experience of business process improvement including improvement within a global business environment
  • Experience of supporting projects in response to customer expectations and changing products & services. 
  • Data analysis skills
  • Excellent communication and stakeholder management skills


If you would like to see full details and understand more about this post then please see the documents below: 

Business Operations Manager- Nigeria.pdf
British Council Behaviors.pdf
British Council Core Skills.pdf


Further details:

Short-listing is carried out against the essential knowledge, skills, qualifications and experience as specified in the Role Profile which accompanies this. Were required, desirable skills can also be used.

If you are interested in the post and feel that you are suitable for the role, then we would really like to hear from you. Please apply by 5 November 2018 (23:59 UK Time)  

Our Equality Commitment:
Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies, and human resource as a function is absolutely committed to this.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks.