Customer Services Adviser
Middle East North Africa (MENA)
Country / Territory
English & Exams
Job Category
Customer Services
Pay Band
Locally appointed Grade H
Vacancy Description
Pay Band: Locally Appointed Grade H – Full Time Manama, Kingdom of Bahrain Contract: Fixed Term – 1 Year Candidates must have a valid residency and work permit for Bahrain. Closing Date for applications: 16 November 2019

To assist with the provision of a professional customer service to all British Council customers through a range of mediums (face to face, email and phone). To deliver services to corporate standards which meet the needs of internal and external customers and enable the Teaching Centre and Exams to meet its agreed targets:



·         Fluent reading and writing in English and Arabic

·         University Degree

·         Minimum 2 years’ experience in a similar role.

·         Strong Communication Skills

·         Marketing and Customer Service skills.

·         Good IT Skills


Please see the    Role Profile.doc    ,    British Council Behaviors.pdf      and    Generic Skills.pdf    for more information. Desirables may be used during short listing in the event of a large number of applicants for the post.

Internal candidates please remember to include the full version of your most recent end-of-year-record of performance/evaluation and confirm when the system prompts you that you have discussed the application with both your line and Centre manager. Please do not send any applications via email as they will not be considered.


The British Council is committed to a policy of equal opportunity and is keen to reflect diversity at every level within the organization.

Child protection: British Council is committed to safeguarding and protecting the welfare of children and young people and expects all staff to share this commitment.

We welcome applications from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria. British Council appointments are contingent on thorough checks. In the UK, and where appropriate systems exist overseas, these include Criminal Records checks.