Knowledge and Engagement Manager
Flexible Location
Country / Territory
Flexible Location
Flexible Location
English & Exams
Job Category
Risk Management & Knowledge Management
Pay Band
Pay Band 8
Vacancy Description
Location: UK, MENA, EU or South Asia* Contract Type: Indefinite Salary: Pay Band 8 + Benefits Closing date: 19th March 2019, 23:59 UK Time. *Requirements: This role requires frequent contact with colleagues from across the world, including occasional antisocial hours. This role must be based in a location that ensures a minimum 4-5 hours daily overlap with standard UK working hours. The role is therefore open to colleagues based in an established global hu

About us:


The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.


Through our English and Exams work we aim to achieve more widespread and better quality teaching and learning of English worldwide and offer access to professional qualifications. Working with policymakers, government ministers, teachers and learners across the world we help millions of people to access English by supporting the teaching and learning of English in public education systems, and through self-access materials and courses. We teach learners and teachers of English face-to-face in dedicated teaching centres and online through a range of courses. Every year three million people take international exams with help from the British Council, gaining qualifications that can open doors at leading academic institutions and improve employment prospects.


The opportunity:


The successful applicant will promote and facilitate knowledge management and sharing across Exams Delivery and ensure good engagement with the global Examinations Services business. The post holder will work closely with global and regional Examination Services teams to identify knowledge management and engagement requirements and produce strategies, plans and approaches to meet these requirements through knowledge management manuals, collaboration sites and technological tools, and processes for knowledge retention and transfer.


The role will work as part of the Business Improvement Implementation team that provides leadership and change support, working very closely with the rest of the Business Improvement team to build engagement, trust and ‘pull’ for continuous improvement across a varied network of 100+ countries. In particular the individual will contribute to a culture of continuous improvement by incorporating lessons learned, knowledge capture and sharing, and other knowledge management best practices.


The main challenges and opportunities within this role are: 

  • Develop a Knowledge Management framework and approach for the Exams business that delivers business value and is seen by internal customers as effective business practice
  • Lead implementation of this approach by focusing on pilot projects that offer quick wins such as creating knowledge assets (manuals, Sharepoint sites, etc) to support improvement in delivery of Exams Operations.
  • Champion and facilitate knowledge sharing in the Exams business, engaging key stakeholders to build practical understanding and buy-in of approaches (such as knowledge retention, transfer, and lessons learned) and collaboration tools (such as new SharePoint Online and other Office 365 collaboration tools).
  • Work with BI team members and Exams Delivery Leadership to prepare and deliver an effective engagement strategy and plan with key stakeholders and communicate a clear and compelling vision and narrative for Business Improvement.
  • Actively work with colleagues in Exams Delivery, regions and countries to build and maintain a collaboration strategy for continuous improvement, including nurturing communities of practice and establishing effective evaluation and feedback loops. 

What we require of the successful candidate: 

  • Degree level qualification, preferably in relevant field e.g. Information Science, Business Administration.
  • Demonstrable experience of successful implementation of knowledge management approaches and tools in a complex business environment
  • Demonstrable experience of delivering change engagement strategy, planning and delivery
  • Demonstrable experience in advising stakeholders on all aspects of knowledge management, collaboration and engagement 
  • Demonstrable experience delivering results by working with globally dispersed stakeholders in a matrix environment
  • A track record in implementing business improvement initiatives
  • Excellent skills in Knowledge management techniques and methods and practical management of SharePoint, intranets, and Office 365 tools for knowledge management
  • Excellent organizational skills with the ability to multi-task, work to strict deadlines, and flexibly prioritise workload to meet the changing needs of the business
  • Skills in facilitation workshops and presenting to groups up to Senior Management level.
  • Strong interpersonal and people skills, particularly as a champion and trusted advisor. 

*Requirements: This role requires frequent contact with colleagues from across the world, including occasional antisocial hours. This role must be based in a location that ensures a minimum 4-5 hours daily overlap with standard UK working hours. The role is therefore open to colleagues based in an established global hub in the following regions: UK, EU, MENA, South Asia. This role will be offered on the basis of a local contract in the country where the successful candidate is based, and is not eligible for mobility reward packages.


If you would like to understand more about this post then please see the attached documents:


Role Profile.
BC Behaviours.

BC Core Skills.

Closing date:


If you are interested in applying and feel that you are suitable for the role, please apply before 19th March 2019 (23:59 UK Time).



Equality Statement:


Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide are required to ensure their behaviour is consistent with our policies.