Customer Management Assistant - Hourly Paid (HKG-NT-1795-3)
East Asia
Country / Territory
Hong Kong
Hong Kong
Teaching Centres
Job Category
Customer Services
Pay Band
Vacancy Description
Contract: Part-time fixed term contract | Salary: Hourly-Paid HKD 75/hour | Start Date: As soon as possible | Deadline for Applications: 20 January 2019 (23.59 UK time)

Customer Management Assistant - Hourly Paid


The main duty of a Customer Management Assistant (CMA) is to handle inquiries and register customers for our English language courses and examinations. The Assistant will act as British Council’s ambassador and provide top quality services to all customers. This includes handling in-person inquiries and/or registrations, answering and email inquiries, as well as conducting placement tests for Teaching Centre customers. The Assistant would also need to handle the cash desk in the British Council system and take payments using correct credit card machines accurately for courses, placement tests and examination registrations and other products or services. Records on databases must be accurately updated and maintained.


The team works from on weekdays and from to on Saturdays and Sundays. The successful candidate will be allocated hours according to operational needs within between the staff and the Council on an hourly basis.


To be considered for this role, you must have a minimum 1 year of experience working in a customer service orientated environment with a good command of English and Chinese and if you are able to communicate in Mandarin, you will be a preferred candidate. We are looking for individuals who have good IT skills with spreadsheets and can accurately input data.


For more information please see Role profile and British Council Generic Behaviours 


In our commitment to promote Equality, Diversity & Inclusion, kindly note that we are not interested in collecting any information that is irrelevant to the job such as marital status, age, photograph, etc. Applications lacking in information will not be considered when we shortlist for any roles.


If you are interested in applying and feel that you are suitable for the role, please apply before 20 January 2019 (23:59 UK Time).


About the British Council

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.


Hong Kong Operations

British Council Hong Kong is committed, as the UK’s international organisation for cultural relations, to strengthen the relationship of trust between Hong Kong and the UK since 1948. This can be achieved by creating connections between Hong Kong and the best of the UK’s great cultural assets, including English, education, the arts, and – a newer priority – social entrepreneurship. Hong Kong is one of the biggest in the global network with thousands of adult and young learner students studying with us at any one time. We are a leading provider of English language examinations and deliver a large number of examinations throughout the year with a team that consists of 25 people. British Council is a leading provider of English language examinations. We also run exams for British universities and institutes of further education which cover a wide range of academic, professional and vocational subjects.


Enquiries about the post can be sent to the East Asia Regional Recruitment team ( based in Singapore.


Internal candidates only: please remember to include the full version of your most recent end-of-year-record of performance and confirm when the system prompts you to, and that you have discussed the application with both your line and centre manager.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights.


All staff worldwide are required to ensure their behaviour is consistent with our policies.


The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in Article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.