Test Day Coordinator (HK-530)
Region
East Asia
Country / Territory
China
Location
Hong Kong
Department
English & Exams
Job Category
Exams
Pay Band
Pay Band 4
Vacancy Description
Contract: Indefinite | Salary: Pay band 4 | Location: Hong Kong | Deadline for Applications: 22 November 2019(23.59 UK time)
 
Details

Test Day Coordinator (HK-530)



ABOUT THE DEPARTMENT/TEAM


The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture.  E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications.  Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures. The British Council’s 2020 vision for English & Examinations is to be the world authority in high quality English language teaching, learning and assessment, as well as the International distributor of choice for UK professional and school qualifications.


WHAT YOU WILL BE DOING AND WHY


You will ensure effective and efficient delivery of Exams within a small or remote exams office location.

You will handle confidential materials during the multiple exchanges in country/location in accordance to compliance standards. You will manage Venue Supervisor engagement, relationship and performance.  You will co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services.  You will act as the point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.


WHAT IS INTERESTING ABOUT IT


You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

 

WHAT WE ARE LOOKING FOR

To qualify for this role, you will need:

1. Experience working in a busy operational environment delivering high levels of customer service.

2. Ability to ensure compliance, risk and security standards are monitored and maintained.

3. Track record of working in a tightly controlled process driven environment

4. Experience working in Exams industry is highly preferred

5. Experience of supporting on delivery of computer based exams is highly preferred


BENEFITS OF WORKING AT THE BRITISH COUNCIL

-  Smart working (most of us hot-desk!) 

-  37.5 contracted working hours per week (we believe in an output-based delivery!)

-  Flexible working opportunities (working from home / flexible hours)

-  Enjoy more than 20 days of Annual leave (depending on role grade)

-  Year-end bonus and annual bonus scheme 

-  Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too!

Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects.

Together, we can do more.


NEXT STEPS


For more information please see Role profile and British Council Generic Behaviours 

 


ABOUT THE BRITISH COUNCIL


The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 75 million people directly and 758 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to try and avoid unjustified discrimination, recognizing discrimination as a barrier to equality of opportunity, inclusion and human rights.

 

All staff worldwide is required to ensure their behavior is consistent with our policies.

 

The British Council is a full member of Keeping Children Safe (KCS) and has achieved level 1 child safe certification. We believe that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989 and that every child matters - everywhere in the world. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks including criminal record checks, in line with legal requirements.